1Who We Are
This Privacy Policy is published by wowpkr, the online casino and sports betting platform accessible at wowpkr.app (the "Platform"). For the purposes of this Policy, wowpkr acts as the data controller in respect of the personal information it collects from users of the Platform.
wowpkr is an English-language gambling platform designed specifically for Pakistani players, providing cricket betting, live casino games, slot machines, crash games, and PKR-denominated accounts with local payment support via JazzCash, Easypaisa, and major Pakistani banks including HBL, UBL, Meezan Bank, and Bank Alfalah.
This Policy applies to all visitors to wowpkr.app and all registered users of the wowpkr Platform, regardless of the device or network used to access it. By using the Platform, you agree to the data practices described in this Policy.
2Personal Data We Collect
wowpkr collects the following categories of personal data from users:
Identity & Contact Data
- Full legal name as provided during registration or identity verification.
- Date of birth (required to verify the 18+ age requirement).
- Email address used for account registration and communications.
- Pakistani mobile phone number used for account registration and two-factor authentication.
- Residential address where provided or required for verification.
- Copies of government-issued identity documents (CNIC, passport) where provided for verification purposes.
Financial Data
- JazzCash and Easypaisa mobile wallet identifiers associated with your deposits and withdrawals.
- Bank account details where provided for bank transfer deposits or withdrawals (HBL, UBL, Meezan Bank, Bank Alfalah).
- Cryptocurrency wallet addresses (USDT TRC20) where applicable.
- Transaction history including all deposits, withdrawals, and internal balance movements within your wowpkr Account.
- Card number (masked), expiry date, and billing details for Visa/Mastercard transactions.
Gambling Activity Data
- Betting history including all wagers placed, game sessions, results, and associated amounts in PKR.
- Game preferences and session duration data used for responsible gaming monitoring.
- Bonus and promotion usage history.
Technical & Usage Data
- IP address at the time of login and during active sessions.
- Device type, operating system, and browser information.
- Session timestamps, pages visited, and interactions within the Platform.
- Geolocation data (city/region level, derived from IP address).
Communications Data
- Records of communications between you and wowpkr customer support, including live chat transcripts and email correspondence.
- Responses to optional surveys or feedback requests.
3How We Collect Your Data
wowpkr collects personal data through the following means:
- Direct collection: Information you provide when registering an Account, completing identity verification, making deposits or withdrawals, contacting customer support, or completing any other form on the Platform.
- Automated collection: Technical and usage data collected automatically via cookies, server logs, and similar technologies when you access or interact with wowpkr.app.
- Third-party payment processors: Transaction confirmation data received from JazzCash, Easypaisa, bank transfer processors, card payment gateways, and cryptocurrency transaction verification services.
- Identity verification providers: Where third-party verification services are used to confirm identity documents, those providers may share the results of verification checks with wowpkr.
- Fraud prevention services: Risk and fraud screening data from authorised third-party services may be combined with data wowpkr holds about your Account.
4How We Use Your Personal Data
wowpkr uses the personal data it collects for the following purposes:
- Account management: Creating, maintaining, securing, and closing your wowpkr Account; verifying your identity; processing login authentication and two-factor verification.
- Service delivery: Processing deposits and withdrawals in PKR; enabling access to casino games, sports betting markets, and crash games; displaying your account balance and transaction history.
- Age verification: Confirming that you meet the 18+ age requirement before granting access to real-money gambling services.
- Legal compliance: Meeting obligations under applicable anti-money laundering requirements, Know Your Customer (KYC) standards, and any other regulatory obligations applicable to wowpkr's operations.
- Responsible gaming: Monitoring gambling patterns to identify potential problem gambling behaviour; enforcing deposit limits, loss limits, and self-exclusion requests; communicating responsible gaming resources where appropriate.
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited conduct.
- Customer support: Responding to enquiries, resolving disputes, and providing technical assistance to registered users.
- Platform improvement: Analysing usage patterns to improve the wowpkr Platform, fix technical issues, and develop new features relevant to Pakistani players.
- Marketing communications: Sending promotional offers, bonus notifications, and platform updates to users who have opted in to receive such communications. You may opt out at any time.
5Legal Basis for Processing
wowpkr processes your personal data on one or more of the following legal bases depending on the specific processing activity:
- Contractual necessity: Processing required to provide the services set out in the wowpkr Terms and Conditions, including account management, payment processing, and game access.
- Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering checks and age verification requirements.
- Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
- Consent: Marketing communications and optional analytics cookies, where your consent has been obtained and can be withdrawn at any time.
6Data Sharing & Disclosure
wowpkr does not sell, rent, or trade your personal information. We share personal data only in the following limited circumstances:
- Payment processors: Transaction data shared with JazzCash, Easypaisa, bank payment processors, card payment gateways, USDT network services, Skrill, and Neteller solely to process your deposits and withdrawals.
- Identity verification providers: Identity documents and biographic data shared with authorised KYC verification service providers for age and identity verification purposes.
- Fraud and risk services: Limited Account and transaction data shared with fraud screening services to protect against financial crime and account takeover.
- Game software providers: Your account session token (not personal identity data) is shared with licensed game providers (PG Soft, Pragmatic Play, Spribe, etc.) to authenticate your game sessions. These providers do not receive your financial details or CNIC information.
- Legal authorities: Where required by applicable law, court order, or regulatory instruction, wowpkr will disclose personal data to law enforcement or regulatory authorities.
- Business transfers: In the event of a merger, acquisition, or sale of the Platform, user data may be transferred as part of the transaction. Affected users will be notified in advance where possible.
7International Data Transfers
wowpkr may transfer your personal data to servers or service providers located outside Pakistan. Where such transfers occur, wowpkr takes reasonable steps to ensure that your data receives an equivalent level of protection to that which it would receive under applicable Pakistani data protection standards, including through contractual safeguards with relevant service providers.
By using the wowpkr Platform, you acknowledge that your data may be processed in jurisdictions outside Pakistan, including in countries where data protection laws may differ from those in your home location.
8Data Retention
wowpkr retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following principles:
- Active accounts: Account data is retained for the duration of your registration with wowpkr and for a reasonable period thereafter to handle any post-closure queries.
- Financial records: Transaction records including deposit and withdrawal history in PKR are retained for a minimum of 5 years following the date of the transaction, in compliance with applicable financial record-keeping requirements.
- Identity verification documents: KYC documents are retained for the period required by applicable anti-money laundering regulations, typically 5 years from the end of the business relationship.
- Responsible gaming records: Self-exclusion records and responsible gaming tool usage data may be retained beyond Account closure to prevent re-registration during an active exclusion period.
- Marketing data: Marketing preferences and opt-in records are retained until you withdraw consent or request deletion, subject to applicable legal minimums.
9Your Data Rights
Subject to applicable law, you have the following rights in relation to the personal data wowpkr holds about you:
| Right |
What It Means |
| Right of Access |
You may request a copy of all personal data wowpkr holds about you (a Subject Access Request). |
| Right to Rectification |
You may request correction of inaccurate or incomplete personal data. You may also update most account details directly via Account Settings. |
| Right to Erasure |
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations. |
| Right to Restriction |
You may request that wowpkr restricts processing of your data in certain circumstances, such as while a dispute about accuracy is under review. |
| Right to Portability |
You may request your data in a structured, machine-readable format where processing is based on consent or contractual necessity. |
| Right to Object |
You may object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless compelling legitimate grounds override your objection. |
| Withdraw Consent |
Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing. |
To exercise any of these rights, please contact wowpkr at the support email address in Section 15. We will respond within 30 days of receipt of a valid request. We may need to verify your identity before processing certain requests.
10Cookies & Tracking
wowpkr uses cookies and similar tracking technologies on wowpkr.app. We use the following categories of cookies:
- Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your wowpkr Account. These cookies cannot be disabled without preventing use of the Platform.
- Functional Cookies: Remember your preferences such as language settings and responsible gaming notification preferences. These are set for the duration of your session or a defined period.
- Analytics Cookies: Used to understand how users navigate wowpkr.app — pages visited, time spent, and interactions. This data is used in aggregate form to improve the Platform and is not used to identify individual users. Analytics cookies are optional and can be declined.
- Security Cookies: Used for fraud prevention and security monitoring, including detecting unusual login patterns and suspicious Account activity.
Most browsers allow you to control cookies through their settings. Disabling essential cookies will prevent normal use of the wowpkr Platform, including the ability to log in or maintain a game session.
11Children's Privacy
The wowpkr Platform is strictly for adults aged 18 and over. wowpkr does not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register for or use the Platform.
If wowpkr becomes aware that personal data has been collected from a person under 18, that Account will be immediately closed and all associated data will be deleted to the extent permitted by law. Where funds have been deposited by an underage user, wowpkr will follow applicable procedures to return funds to the appropriate party.
If you have reason to believe that a minor is using the wowpkr Platform, please contact us immediately at the address in Section 15.
12Data Security
wowpkr implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
- All data transmitted between your device and wowpkr servers is encrypted using SSL/TLS protocols.
- Account passwords are stored in hashed form — wowpkr staff cannot access your password in plain text.
- Access to personal data within wowpkr's internal systems is restricted on a need-to-know basis and subject to access controls.
- Financial transaction data is processed through PCI-DSS compliant payment infrastructure.
- Security logging and monitoring systems are in place to detect and respond to security incidents.
Despite these measures, no internet-based system is completely immune from security risks. You are responsible for maintaining the security of your own Account credentials and for promptly notifying wowpkr of any suspected unauthorised access.
13Third-Party Links
The wowpkr Platform may contain references to external organisations such as responsible gambling support services (BeGambleAware, GamCare). This Privacy Policy applies only to data collected and processed by wowpkr. wowpkr is not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit independently of wowpkr.
14Policy Updates
wowpkr reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, legal requirements, or Platform features. The date of the most recent revision is displayed at the top of this page.
Material changes to this Policy will be communicated to registered users via email notification or a prominent in-Platform notice prior to the changes taking effect. Continued use of the wowpkr Platform following the effective date of any revision constitutes your acceptance of the updated Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how wowpkr handles your personal information.
15Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the personal data wowpkr holds about you, please contact us:
- Support Email: [email protected]
- Live Chat: Available to registered wowpkr users via the Platform during support hours.
- Response Time: We aim to acknowledge all privacy-related requests within 5 business days and to resolve them within 30 calendar days, in line with standard data protection response timelines.
When submitting a data rights request, please provide your registered email address and a brief description of your request. We may need to verify your identity before fulfilling any access, correction, or deletion request to protect against fraudulent data requests.